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Custom Snow Globe Proofing Policy

4/24/2016


Proofing is our way to try to ensure you will be happy with the custom snow globe. All our custom snow globes include the proofing fee.  However, faster orders of 1-2 weeks will waive this process and allow for internal proofing only.

Proofs allow you to become part of the custom snow globe sculpting and painting process.  During the proofing of the custom snow globe clay head, body (if custom made) and painting, you will receive emails showing the progress of your custom snow globe.

If necessary, revisions can be made; a maximum of two revisions for molding and one revision for paint is allowed at no charge, additional revisions are subject to a $10.00 fee per revision over the set forth terms and we exclusively have the right to process additional modifications at no charge at our discretion.    

MOLDED HEAD / BODY: Once approval is received there will be no more revisions as the custom snow globe is baked.

PAINTED / COMPLETED PROOFS: Once approved there are no more revisions allowed and the custom snow globe is sealed and processed for final shipment. 

REVISIONS can and will effect delivery times, therefore multi-revisions will normally exceed your expected delivery date as we need your email authorization to proceed from step to step. 

It is noted that custom snow globes are more of a caricature of the person and does not necessarily mirror 100% of that person's likeness. We stand by our skilled artisans, they have been hand sculpting and painting custom snow globes for nearly a decade, however if you expect to receive a Michelangelo or a Picasso custom snow globe this product is not for you and we strongly urge you not to purchase.

From time to time, we will provide a custom snow globe head proof that is approved by our client and than  we will bake the material.  By doing so, we can no longer make any changes to the custom snow globe head.  When the custom snow globe completed proof comes, the photo may be at a different angle and appear different.  It is the same as when approved in clay.  Another item we have seen in the past, is that once color is provided our client may believe it changed the custom snow globe.  Again, it is the same, however paint can cause (along with a photo flash of the camera taking the photo) the item to seem different then the clay as well.  Again, once the clay was baked, it is not possible to change and the color proof is the same as the clay head.

If our client at this stage is not happy with their custom snow globe, we can offer a few suggestions:

  • Try to recolor the head - modification of colors can make a large difference to the outcome
  • Re sculpt the head- this will impose the 55.00 fee.  We also would recommend a new photo to use to sculpt from
  • Order is considered complete.   We will simply send the custom snow globe to you.  This is used in the event we propose the solutions and our client is not willing to accept any.  At this time, no further adjustments are being requested and the refusal to re-sculpt the previously approved head leaves us the only solution - which is to send the globe and consider the job complete.  Our orders are custom made to order.  During the checkout procedure, we set forth terms and agreements on our no return policy and time line policy.  This is mandatory and agreed to by our clients in order to place their order.  Therefore, we have no choice to consider the order complete and mail the item.
  • Refusal of a mailed item:  In the event the job defaults to become complete and we send the custom snow globe/s.  Our clients have the right to refuse delivery and turn it back to the sender.  If this happens, we will receive the custom snow globe/s back but it does not cancel the terms of the order set forth during the checkout.  If an order is returned to us.  We will hold it for 30 days.  We can resend the order to the client with a written request - an additional shipping fee will be added before re-shipment of your globe, as we already spent the shipping money on the first attempt.

 

Recap of our policies as during checkout:

 

CUSTOM SNOW GLOBE   RETURN POLICY

By placing this custom snow globe order and completing the checkout- I agree my custom snow globe order cannot be cancelled, returned or disputed in the event I am not happy with my product. While most of our clients are thrilled with their custom snow globe, some may not be. All custom made snow globes are not meant to be exact replicas of your faces

If you feel unsure about our work and quality, please email us at sales@jjsnowglobes.com and in the subject state - send sample photos of other custom snow globes, we will send you photos of our actual work to show you how good we can be. If you do not agree, we urge you not to complete this order. Since custom snow globe are always made-to-order as a result there is No Refunds and all sales are final.

 

Custom Snow Globe Shipping Policy

1.     I understand that your selected production time lines will be met in most cases. While in production, email proofs are sent for approval. Limited changes are free to make but can add 1-5 days to the process each time. Also, check spam folders to ensure you are receiving our emails. Being said, we cannot make any guarantees when an order will arrive. If you do not agree, we urge you not to complete this order. In the event a specific delivery date is missed - we are unable to refund or cancel your order. This statement supersedes all written forms of guarantees as we have no guarantees.

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